Contact information

Email: help.whaletraking@gmail.com
Reply time: within 24 hours
Phone: +1 575-240-7299

Whaletracking LLC, trading as Crispe
1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, United States

What we can help with

Where your order is, and what your tracking is actually telling you
Changing an address before dispatch
A board that arrived damaged, doesn't heat or steam — send a short video and we resolve it the same day
Missing parts or accessories
Returns, refunds and cancellations
A charge on your statement you don't recognize — our descriptor is CRISPE
How to use or care for your steamer

How to get the fastest answer

Include your order number and, for anything wrong with the steamer, a short video showing the problem. For an electrical appliance, video is far more useful than a photo. Most issues are resolved in a single reply when we have both.

We answer every message

Every email to help.whaletraking@gmail.com is logged and answered. If you have written and not had a reply within 48 hours, please write again — a small number of our replies get caught by spam filters, and we would much rather answer twice than leave you without help.